To protect the privacy of our students and instructors, photographing or video recording your child in the pool or pool area is not permitted. This policy will be strictly enforced, and parents or caregivers who do not comply may be asked to withdraw from the program. We take the privacy and safety of our students and staff very seriously.

We do encourage parents to take photos of their children at the badge wall when they earn a new badge, it will be a fun keepsake.

All students under the age of 4 must wear a reusable swim diaper. We require the use of the Happy Nappy brand, as we have found it works best for containing accidents. Happy Nappies are available for purchase on-site or can be ordered from Amazon. Using the correct swim diaper helps prevent pool contamination, which can lead to extended pool closures and class cancellations. We appreciate your cooperation in keeping the pool safe and clean for all swimmers.

• Regular diapers are never allowed in the pool and can damage the filter system
• Disposable swim diapers are not sufficient to use alone

All swimmers over the age of 2 are required to wear a swim cap, unless they have very short hair that does not reach their ears or fall into their eyes. Swim caps are available for purchase on-site. Adults in the infant/toddler classes must tie up their hair to prevent it from falling into the water.

Goggles are not recommended for beginner swimmers, though they are allowed once a child is comfortable and adjusted to the water. They are highly recommended for lap swimmers, but intermittent practice without goggles is mandatory for all students to ensure they can respond appropriately in an emergency situation. If your child wears goggles, we ask that you provide and bring your own to class. Goggles are also available for purchase at both facilities.

If you ever have concerns about your child’s instructor, we encourage you to contact one of our aquatic directors immediately so they can address your concern.

Swim Tank is an equal opportunity employer and does not discriminate on the basis of gender; therefore, we cannot accommodate gender-specific instructor requests, and families must be comfortable with their child being taught by instructors of any gender.

All Swim Tank instructors are highly trained professionals who complete an intensive training program that includes a minimum of 100 hours of classroom and in-water training before teaching independently, and they participate in ongoing evaluations and continuing education throughout the year.

While we strive to maintain consistency and keep students with the same instructor for about 2 months when possible, assignments may change from month to month based on enrollment, staffing, and the needs of all students in each time slot.

If an assigned instructor is absent, a substitute instructor will be provided; however, Swim Tank cannot guarantee a specific substitute instructor, including for makeup classes.

Our teaching philosophy emphasizes collaborative instruction. We believe students become stronger and more confident swimmers by learning from multiple instructors rather than developing a dependency on one teacher or teaching style. In line with this approach, Swim Tank may also conduct in-class mentoring sessions, during which swimmers may be taught by their assigned instructor alongside one of our instructor trainers.

Families will not be emailed if their instructor is changing.  Instructor assignments for the upcoming month are typically available in the Parent Portal by the 14th. Occasionally, changes may occur after that date, and if so, families will receive an email notification.

Missed classes are not eligible for refunds or monetary credits, regardless of reason, including valid medical absences.  As a courtesy, Swim Tank offers a generous makeup program to help families recover occasional missed classes; however, makeup classes may not cover every missed class that occurs.

To earn a makeup credit, absences must be reported through the Parent Portal prior to the missed class. Each swimmer may earn and use up to 14 makeup classes within a rolling 12-month period.

Makeup classes:

• Are offered based on availability; specific days, times, instructors are not guaranteed
• Sibling coordination is not guaranteed for makeup classes
• Must be used while the swimmer is actively enrolled
• Expire upon withdrawal or one year after issuance, whichever comes first
• Must be canceled at least 24 hours in advance for the credit to be restored
• Cannot be restored if a makeup class is missed or not canceled on time

No additional makeup classes can be offered beyond the 14-class limit, regardless of illness, injury, scheduling conflicts, or other circumstances.

Classes may occasionally be canceled due to bad weather, pool or building mechanical issues, fecal or vomit incidents, or teacher absences. When this occurs, an additional makeup credit will be added to the student’s account.

This makeup credit does NOT count toward the 14 allowed makeups within the 12-month rolling period and is valid for up to one year.

If a family cancels their membership, any unused makeup credits must be used before the student’s last class. Refunds or credits will not be issued for these cancellations.

Swim Tank charges a non-refundable annual registration and insurance fee of $50 per child. This fee is charged at initial registration and renews each year on the child’s one-year enrollment anniversary.

In addition, a monthly membership fee is charged for swim classes. The credit card on file will be automatically billed on the 15th of each month for the upcoming month of classes. Once billing has occurred on the 15th, all charges are final.

Families may cancel their child’s enrollment for the following month by submitting the Student Class Cancellation Form no later than the 14th of the month. If the cancellation deadline is missed, the child will remain enrolled for the upcoming month, and cancellation will apply to subsequent months.

Refunds are not available for late withdrawal requests.

Memberships cannot be paused or frozen for any reason.