Policies

What is Swim Tank's make up policy?
  • Make-up classes are not guaranteed and will be based on availability
  • The make-up policy for Private and Semi-Private classes will be different because private classes can be used to offer make up classes to other students while semi-private classes cannot as it would expose their partner to other families that they do not know
  • Private lesson students are eligible for 1 make up per month due to an absence when we receive 24 hours’ advance notice of the cancellation
  • Semi-Private lesson students will also be eligible for 1 make up per month but only when BOTH students are absent AND BOTH students must coordinate their make-up class together on the same day/time.
    • 24 hours’ advance notice of the cancellation is required from both students to be eligible for a make-up
    • If only one student is absent from a semi-private class, the remaining student will receive a private class that day and NO make-up will be offered to the other student.
    • To compensate for the missed class, you can ask your partner to miss their next class so that your child also gets the benefit of a private lesson one week but that is for  partners to work out on their own.
  • All make-ups need to be scheduled within 1 month of reporting the absence
  • We will not prorate monthly payments for absences or issue credits, refunds or exchanges for classes that are not made up in the month they are missed
  • The standard built in make-up times will be offered weekly:
    • Saturdays at both locations at 5:00
    • Sundays at the Mamaroneck location only at 5:00
    • Monday, Tues, & Fri at both locations at 7:00
  • Additional make-up times will become available when we receive daily absence notifications
  • Make-up classes will be filled in order as requested and based on availability
What is Swim Tank's class viewing policy?
  • Viewing is limited to just ONE adult for each instructor that is booked
  • Since semi private students share one instructor only ONE adult is allowed to view
  • If you are sharing a class with a friend you must select one adult weekly to bring both children into class. You can trade off the adult that comes each week or split the viewing time to 15 minutes each but you may NOT both be in the facility at the same time
What happens when Swim Tank cancels a class?
  • Individual classes can be cancelled due to weather, power loss, pool mechanical, fecal/vomit incident, and teacher absence (although very rare).
  • When these individual cancellations occur a priority make up pass will be placed on the student’s account
  • Office staff will assist families who need help booking their priority make up passes and priority passes can be used up to two months after being issued unlike regular make up passes which have to be used within one month
What will happen if Swim Tank is forced to close by NYS or local DOH?
  • We will immediately freeze all future monthly payments
  • If payment for the following month has already been processed your account will be credited that full dollar amount
  • Your account will also be credited for the number of classes in the current month that we are forced to cancel
  • Your membership will be re-activated and all credits applied immediately upon our reopening
  • Should you decide you do not want to return at that time the use of your credit cannot be guaranteed
  • No refunds will be issued in this case but we will extend the use of your credit through Aug of 2021
  • Although we are extending your credit for use through Aug of 2021 class placement will be based on the openings available at that time
  • No refunds will be issued if a class time cannot be accommodated
Does Swim Tank offer refunds/credits?
  • Swim Tank is unable to offer refunds or credits to families once billing has occurred on the 15th UNLESS a drop request form is submitted PRIOR to the start of the next month AND we are able to re-sell the class to another family
  • A $25.00 service fee will apply
  • Refunds/credits are not available once the month has started
  • Swim Tank will not offer refunds/credits for any missed classes, including those missed due to valid medical reasons
  • Please see “Will you offer make up classes?” above
Can I take photos and videos of my child swimming in the pool?
  • Patrons are not allowed to photograph or videotape any child, including their own while they are in the pool area
  • This policy is in place to protect the privacy of both our students and our instructors
  • We ask that you respect this policy as it will be strictly enforced
  • We do encourage parents to take photos of their children at the badge wall when they earn a new badge
Who is required to wear a swim diaper and what kind?

This policy will be strictly enforced since accidents cause pool closures and class cancellations.  The swim diapers that we sell and recommend do not look or feel like a diaper.  We recommend that parents refer to them as “swim pants” and NOT swim diapers.  We even sell bathing suits for both boys and girls that have the “swim pants” built into the suits so that the child is unaware.  It is crucial that we are proactive in the prevention of any fecal contamination of the pool and we appreciate everyone’s cooperation!

  • Regular diapers are never allowed in the pool and can damage the filter system
  • Pull ups and disposable swim diapers are also never allowed in the pool
  • ALL children under the age of 4 must wear a tight fitting reusable swim diaper to prevent fecal accidents
  • We do have reusable swim diapers available for sale at both facilities
  • If you would like to purchase one on your own, we recommend the Iplay or Finis  diapers
Who is required to wear a swim cap?
  • All students 2 and older with hair below their ears are required to wear a bathing cap
  • Students are responsible to bring a swim cap to every class or they will not be allowed to participate
  • Swim caps are available for purchase at both facilities for $12
Are goggles required?
  • Goggles are not recommended for beginner swimmers but they are allowed once a child is adjusted to the water
  • Goggles are highly recommend for lap swimmers
  • Intermittent practice, without goggles, is mandatory for all student to ensure they can react appropriately in an emergency situation
  • We ask that if your child wears goggles, you purchase and bring your own goggles to class
  • Goggles can be purchased at both facilities for $12