Make-up classes are not guaranteed and will be based on availability
All make-ups need to be scheduled within 1 month of reporting the absence
Swim Tank has two types of class bookings, group and private, and each has its’ own make up policy
Group Lessons: students are eligible for 1 group make-up class per month (based on availability) when we receive 24 hours’ advance notice of the student’s absence (via our absence notification form)
Private Lessons: students are eligible for 1 private make-up class per month (based on availability). The class must be cancelled 24 hours in advance (via our absence notification form). This means that when two students share a private lesson, they can NOT qualify for a private make-up class unless BOTH students are absent, and the class is cancelled for that date. If only one student is absent from a private class, the remaining student will receive a private class that day and NO make-up will be offered to the other student.
We will not prorate monthly payments for absences or issue credits, refunds or exchanges for classes that are not made up in the month they are missed
Make-up classes are NOT guaranteed to work for your family’s individual schedule
We are limited in how many make-ups we can offer each month and the days and times we can offer the make-ups
Each week we set aside classes for make-ups; however, the bulk of our make-up options are created as students submit absence notifications. Those make-up times will become available just 24 hours or less prior to the class time. We are happy to contact families when these openings occur but remember it will be short notice.
Individual classes can be cancelled due to weather, power loss, pool mechanical, fecal/vomit incident, and teacher absence
When these individual cancellations occur a priority make up pass will be placed on the student’s account
Office staff will assist families who need help booking their priority make up passes and priority passes can be used up to two months after being issued unlike regular make up passes which have to be used within one month
Swim Tank is unable to offer refunds or credits to families once billing has occurred on the 15th UNLESS a drop request form is submitted PRIOR to the start of the next month AND we are able to re-sell the class to another family
A $25.00 service fee will apply
Refunds/credits are not available once the month has started
Swim Tank will not offer refunds/credits for any missed classes, including those missed due to valid medical reasons
Please see “Will you offer make up classes?” above
This policy will be strictly enforced since accidents cause pool closures and class cancellations. The swim diapers that we sell and recommend do not look or feel like a diaper. We recommend that parents refer to them as “swim pants” and NOT swim diapers. We even sell bathing suits for both boys and girls that have the “swim pants” built into the suits so that the child is unaware. It is crucial that we are proactive in the prevention of any fecal contamination of the pool and we appreciate everyone’s cooperation!
Regular diapers are never allowed in the pool and can damage the filter system
Pull ups and disposable swim diapers are also never allowed in the pool
ALL children under the age of 4 must wear a tight fitting reusable swim diaper to prevent fecal accidents
We do have reusable swim diapers available for sale at both facilities
If you would like to purchase one on your own, we recommend the Iplay or Finis diapers