Make-up classes are not guaranteed and will be based on availability
The make-up policy for Private and Semi-Private classes will be different because private classes can be used to offer make up classes to other students while semi-private classes cannot as it would expose their partner to other families that they do not know
Private lesson students are eligible for 1 make up per month due to an absence when we receive 24 hours’ advance notice of the cancellation
Semi-Private lesson students will also be eligible for 1 make up per month but only when BOTH students are absent AND BOTH students must coordinate their make-up class together on the same day/time.
24 hours’ advance notice of the cancellation is required from both students to be eligible for a make-up
If only one student is absent from a semi-private class, the remaining student will receive a private class that day and NO make-up will be offered to the other student.
To compensate for the missed class, you can ask your partner to miss their next class so that your child also gets the benefit of a private lesson one week but that is for partners to work out on their own.
All make-ups need to be scheduled within 1 month of reporting the absence
We will not prorate monthly payments for absences or issue credits, refunds or exchanges for classes that are not made up in the month they are missed
The standard built in make-up times will be offered weekly:
Saturdays at both locations at 5:00
Sundays at the Mamaroneck location only at 5:00
Monday, Tues, & Fri at both locations at 7:00
Additional make-up times will become available when we receive daily absence notifications
Make-up classes will be filled in order as requested and based on availability
Viewing is limited to just ONE adult for each instructor that is booked
Since semi private students share one instructor only ONE adult is allowed to view
If you are sharing a class with a friend you must select one adult weekly to bring both children into class. You can trade off the adult that comes each week or split the viewing time to 15 minutes each but you may NOT both be in the facility at the same time
Individual classes can be cancelled due to weather, power loss, pool mechanical, fecal/vomit incident, and teacher absence (although very rare).
When these individual cancellations occur a priority make up pass will be placed on the student’s account
Office staff will assist families who need help booking their priority make up passes and priority passes can be used up to two months after being issued unlike regular make up passes which have to be used within one month
Swim Tank is unable to offer refunds or credits to families once billing has occurred on the 15th UNLESS a drop request form is submitted PRIOR to the start of the next month AND we are able to re-sell the class to another family
A $25.00 service fee will apply
Refunds/credits are not available once the month has started
Swim Tank will not offer refunds/credits for any missed classes, including those missed due to valid medical reasons
Please see “Will you offer make up classes?” above
This policy will be strictly enforced since accidents cause pool closures and class cancellations. The swim diapers that we sell and recommend do not look or feel like a diaper. We recommend that parents refer to them as “swim pants” and NOT swim diapers. We even sell bathing suits for both boys and girls that have the “swim pants” built into the suits so that the child is unaware. It is crucial that we are proactive in the prevention of any fecal contamination of the pool and we appreciate everyone’s cooperation!
Regular diapers are never allowed in the pool and can damage the filter system
Pull ups and disposable swim diapers are also never allowed in the pool
ALL children under the age of 4 must wear a tight fitting reusable swim diaper to prevent fecal accidents
We do have reusable swim diapers available for sale at both facilities
If you would like to purchase one on your own, we recommend the Iplay or Finis diapers