For a full list of policies please visit your parent portal account

These are just a few of the most commonly asked questions

Can I take photos and videos of my child swimming in the pool?
  • Patrons are not allowed to photograph or videotape any child, including their own while they are in the pool area
  • This policy is in place to protect the privacy of both our students and our instructors
  • We ask that you respect this policy as it will be strictly enforced
  • We do encourage parents to take photos of their children at the badge wall when they earn a new badge
Who is required to wear a swim diaper and what kind?

This policy will be strictly enforced since accidents cause pool closures and class cancellations.  The swim diapers that we sell and recommend do not look or feel like a diaper.  We recommend that parents refer to them as “swim pants” and NOT swim diapers.  We even sell bathing suits for both boys and girls that have the “swim pants” built into the suits so that the child is unaware.  It is crucial that we are proactive in the prevention of any fecal contamination of the pool and we appreciate everyone’s cooperation!

  • Regular diapers are never allowed in the pool and can damage the filter system
  • Pull ups and disposable swim diapers are also never allowed in the pool
  • ALL children under the age of 4 must wear a tight fitting reusable swim diaper to prevent fecal accidents
  • We do have reusable swim diapers available for sale at both facilities for $14.00
  • If you would like to purchase one on your own, we recommend the Iplay or Finis  diapers
Who is required to wear a swim cap?
  • All students 2 and older with hair below their ears are required to wear a bathing cap
  • Students are responsible to bring a swim cap to every class or they will not be allowed to participate
  • Swim caps are available for purchase at both facilities for $12
Are goggles required?
  • Goggles are not recommended for beginner swimmers but they are allowed once a child is adjusted to the water
  • Goggles are highly recommend for lap swimmers
  • Intermittent practice, without goggles, is mandatory for all student to ensure they can react appropriately in an emergency situation
  • We ask that if your child wears goggles, you purchase and bring your own goggles to class
  • Goggles can be purchased at both facilities for $12
What is Swim Tank's Instructor Rotation Policy?
  • Swim Tank does not promote staying will the same instructor for a long period of time as it can create a dependency on that instructor, resulting in a lack of self-confidence when they are in the pool without them
  • Swim Tank believes strongly in the power of collaborative teaching, and we develop stronger, more confident swimmers by rotating through several teachers over the course of a year
  • Swim Tank does not believe that a child will not reach his/her full potential with just one coach’s vision/experience
  • Swim Tank’s teaching/training philosophy does not support clients selecting and remaining with just one instructor indefinitely
  • Our goal is to keep students with the same instructor for about 3 months but even that is not guaranteed and based on enrollment, staffing, & the needs of all of the students registered in each time frame
  • Our instructors are all highly trained professionals who undergo and intensive training program that includes a minimum of 100 hrs. of both classroom and in-water training before being assigned a level independently
  • Additionally, our instructors are monitored closely and are required, several times a year, to participate in continuing education programs
  • Swim Tank is an equal opportunity employer and hires both male and female instructors, so clients must be comfortable with their children being taught by both genders
  • If a family has concerns about their teacher, we encourage you to share those with our management team so that we can address and improve your experience immediately
  • Instructor assignments are listed on the parent portal along with the class
  • Typically, the next month’s assignments are updated by the 14th
  • Sometimes changes must be made past that date, and when that happens, we will send you an email to notify you of your new teacher assignment
  • Clients will only receive an email IF a change is made after the 14th
What is Swim Tank's make up policy?
  • Swim Tank is unable to offer students a makeup class for every class that they might miss
  • Students can earn up to 1 makeup pass (per monthly session) when they submit an absence via the parent portal, 24 hours prior to missing their class
  • We do not guarantee that the days/times available for makeup classes will always work for your family’s schedule and therefore makeup classes are not guaranteed to work for all families
  • All makeups need to be scheduled within 1 month of reporting the absence
  • Make-up classes, once booked, can only be canceled/rescheduled with 72 hours’ notice (there are no makeups offered for missed makeup classes)
What is Swim Tank's mask policy?
  • We are currently mask optional but reserve the right to mandate masks if/when needed
What happens when Swim Tank cancels a class?
  • Individual classes can be cancelled due to weather, power loss, pool mechanical, fecal/vomit incident, and teacher absence
  • When these individual cancellations occur a priority make up pass will be placed on the student’s account
  • Refunds/Credits will not be issued for these types of cancellations
  • Any family that is struggling to book their priority makeup pass can reach out to the office for assistance a week prior to the pass’s expiration date
Does Swim Tank offer refunds/credits?
  • Swim Tank is unable to offer refunds or credits to families once billing has occurred on the 15th UNLESS a drop request form is submitted PRIOR to the start of the next month AND we are able to re-sell the class to another family
  • A $25.00 service fee will apply
  • Refunds/credits are not available once the month has started
  • Swim Tank will not offer refunds/credits for any missed classes, including those missed due to valid medical reasons
  • Please see “Will you offer make up classes?” above