• For girls, we recommend one piece or tankini suit and we recommend avoiding bikinis
• For boys, swim trunks that fit snugly so they do not fall down while swimming work best
• Many of our students wear swim shirts in the pool however this is optional
• We do not allow full wet suits and ask that you get approval for any type of neoprene swim suit or partial wet suit as they can assist with flotation and sometimes interfere with the teaching process
• Please be sure to bring your own towel as we do not provide them

Please note that this policy will be strictly enforced since accidents cause pool closures and class cancellations.  The swim diapers that we sell and recommend do not look or feel like a diaper.  We recommend that parents refer to them as “swim pants” and NOT swim diapers.  We even sell bathing suits for both boys and girls that have the “swim pants” built into the suits so that the child is unaware.  It is crucial that we are proactive in the prevention of any fecal contamination of the pool and we appreciate everyone’s cooperation!

• Regular diapers are never allowed in the pool and can damage the filter system
• Pull ups and disposable swim diapers are also never allowed in the pool
• ALL children under the age of 4 must wear a tight fitting reusable swim diaper to prevent fecal accidents
• We do have reusable swim diapers available for sale at both facilities
• If you would like to purchase one on your own, we recommend the Iplay or Finis  diapers

• All students 2 ½ and older with hair below their ears are required to wear a bathing cap
• Students are responsible to bring a swim cap to every class or they will not be allowed to participate
• Swim caps are available for purchase at both facilities for $12

• Goggles are not recommended for beginner swimmers but they are allowed once a child is adjusted to the water
• Intermittent practice, without goggles, is mandatory for all student to ensure they can react appropriately in an emergency situation
• We ask that if your child wears goggles, you purchase and bring your own goggles to class
• Goggles can be purchased at both facilities for $12

For general concerns about progress and badges we ask that you email us and we can send you an update or have a lesson manager call you if there is a concern.  If there is an emergent concern, please go to the front desk and ask to speak to one of our managers. We ask that you never walk on deck during class to speak with the staff for safety reasons.

If your child expresses any anxiety or concerns about his/her class, please be sure to email us after his/her class.  We will alert the lesson manager to contact you to discuss a plan.

• Swim Tank is not a “drop off” program so we ask that you stay on site
• Patrons are required to view class from one of our designated viewing rooms
• Patrons are not allowed to stay on the pool deck during class

• Patrons are not allowed to photograph or videotape any child, including their own while they are in the pool area
• This policy is in place to protect the privacy of both our students and our instructors
• We ask that you respect this policy as it will be strictly enforced

Temporary Covid Policy: Our goal will be to assign child to one main instructor for all 8- week class sets. For weekly intensives because instructors do not work all 5 days they will likely be assigned 2 instructors over the course of the week. If you are enrolled in two 8-week class sets we will do our best to keep your child with the same instructor if they work both of those days. At any time if an instructor is absent a replacement will be assigned

Previous Policy:  At Swim Tank we believe in team teaching so your child will have an average of 3 to 4 teachers each session (typically 10 weeks long) depending on how many times a week they come.  For more information about our team teaching philosophy please see our FAQ. Swim Tank employs both male and female instructors and we do not accept teacher requests.

Temporary Covid Policy: All lessons will be private 1:1 unless sibling sets and then the ratio will be 2:1. Certain Infant/toddler will be 2:1 ratio however parents will be places 6 feet apart in the pool

Please be aware that your child’s class size can fluctuate depending on current enrollment and weekly attendance, BUT the class size will never exceed the ratios that were published when you registered for your class.  Our standard max class sizes are listed below.

• Infant/toddler: (30 min) 4 students per instructor
• Learn to Swim: (30 min) 2 students per instructor
• Stroke Discovery (30 min): 4 students per instructor
• Stroke Discovery (45 min): 4 students per instructor
• Stroke Development (30 min): 4 students per instructor
• Stroke Development (45 min): 5 students per instructor
• Stroke Clinic (45 min): 6 students per instructor
• Private lessons (30 min): 1 student per instructor

• Please do not leave your children unattended inside or outside the facility, they should be with an adult at all times
• Please encourage your children to behave in a safe and appropriate manner to prevent accidents
• Please do not bring any ride on toys or roller skates into the facility
• Please do not pets of any kind into the facility
• There is no smoking anywhere on the premises
• Please do not leave any valuables unattended at anytime
• If your child has an accident of any kind please ask a welcome team member for disinfectant products so that the area can be properly cleaned

• Please make sure that you never bring nuts of any kind to the facilities, as we have several students who have a life threatening allergy to nuts
• Food of any kind is never allowed in any of our locker rooms
• Please be sure to eat in designated areas only and please help us tidy by cleaning up after your children

• We ask that everyone please drive slowly in our lot as there are many children coming in and out of the facility
• We ask that all patrons take ONE spot only when parking (please check that your car is in the lines)
• We ask that parents not arrive more than 20 min prior to class or stay for extended periods of time after class, because the parking lot will get overcrowded

• Moms are never allowed in the Boys’ locker room for any reason
• Dads are never allowed in the Girls’ locker room for any reason
• All students ages 5 and under should use the women’s or men’s locker room based on the gender of the caregiver
• All students ages 8 and older should use their gender appropriate locker room independently or with a caregiver of the same gender
• The family locker room is reserved for students ages 6-8 years old who need assistance from a caregiver of the opposite gender
• Students with a special need over the age of 8 who cannot use the locker room independently should speak to the office directly
• At our Mamaroneck location the family locker room has shower and bathroom facilities
• At our West Harrison location there is a family changing room, but there are no showers in this co-ed changing space
• Please do not leave any valuables unattended in the locker rooms, you are welcome to bring a lock for the lockers, but you may not leave belongings overnight
• We ask that you NEVER eat food of any kind in any of the changing areas, as it is a Board of Health regulation that we must enforce
• Please refrain from cell phones use in the locker rooms to protect the privacy of our patrons

We ask that all patrons be considerate of each other, especially when using the locker rooms. We ask that you limit your child’s shower use to 5 min in order to reduce the wait time for other students. We also ask that shower priority be given to swimmers who come out of class, and that you wait to shower siblings until all swimmers have showered. Shower saving is not permitted at any time for any reason.  You may not reserve a shower, and all showers should be utilized on a first come first serve basis as students enter the locker room. We ask parents to report patrons who are reserving showers, as this rule will be strictly enforced.

Classes can be cancelled whenever there is a mechanical or weather related concern that affects the facility. Please be sure to “text opt in” on the contacts tab of your parent portal so you can receive a text notification whenever class cancellations occur. Cancellations of this nature are out of our control and often occur without a lot of notice. If your child’s class is cancelled you will be provided an additional make-up pass. Credits and or refunds are not offered for any emergency closures.

If your child is unable to attend class due to an illness or scheduling conflict please notify us via this form, PRIOR to missing your class. Missed classes can only be made up if this form is submitted prior to missing class. Make-ups are limited and subject to approval, please see make-up section for more details.

Reasons to keep your child home:

Pink eye

• A child must be on prescription eye drops for 24 hours

The Common Cold

• If your child has a slightly runny nose they CAN swim
• If they are coughing a lot, or they are very congested you should keep them out of the pool

Fever

• If your child has a fever they CANNOT swim
• They should be fever free for 24 hours before coming to class

Ear Infections

• Follow your doctor’s advice about when to get back in the pool
• All ear infections are not the same

Ear Tubes

• Find out the restrictions from your particular doctor as the opinions vary widely
• Make sure you ask if they require ear plugs

Stomach illnesses

• If your child has vomited or had diarrhea within 24 hours do NOT bring them to swim class

Molluscum

• If your child has molluscum you need to cover any “bumps” with a water tight bandage
• If we see molluscum on a child and it is not covered up we will not allow them to swim.
• Link to information on Molluscum

Ring Worm, Rashes, Skin Infections, & Open Sores

• If your child has any open sore that is exposed they will not be allowed to swim
• Please consult your pediatrician about any suspicious rashes or skin infections to make sure your child is cleared for swimming
• Many common childhood skin ailments are not contagious in the pool, however these can be very contagious on surfaces (i.g. locker room benches, and showers)

Coxackievirus

• If your child has any unhealed sores he/she could still be contagious in a pool environment even though cleared to return to school. Please do not return to class until all sores have completely healed

Warts

• Please cover any warts with a water tight bandage when swimming AND when using the locker rooms (hint: the best thing to cover them is duct tape)

Broken Bones

• If your child has a waterproof cast and the doctor has cleared them for swimming we will allow them to participate in class, as long as they are safe and comfortable

Swim Tank does not offer any refunds or credits. We do offer make up passes when we have to cancel your class. Please see Emergency Closures above

• Class changes are prohibited once a session has begun
• Swapping classes with siblings or friends is not an option
• From session to session there is an opportunity for current clients to try and change class days/times depending on client renewals and available openings (changes are not guaranteed)

How many make-ups do you get?

• Each student can be awarded up to 10 make-up classes per season when enrolling in September
• If enrolling mid season your limit will be pro-rated based on when you enroll
• For Summer 2020 you will be entitled to 1 make up pass for each 8-week class set you purchase and 1 make up pass for each intensive week you purchase

How do you qualify for a make-up pass?

• To qualify for a make-up pass you MUST notify us via this form, PRIOR to missing a class
• A missed class cannot be made up if the form is not completed prior to missing class (no exceptions)

How and when can you book a make up?

• Make-ups can only be scheduled at either facility
• Sibling coordination for make-up classes can be very challenging and clients should be prepared to make-up classes on different days and times for different children
• Make-ups can not be transferred to siblings or to other students
• Once a make up class has been scheduled one of your passes will be applied to that booking and that pass cannot be rescheduled or placed back on your account

• Log onto your Parent Portal
• To see if your child is eligible for a make up pass please click “view child” and click on “absences”
• If your child has an eligible for a make up, Click on the “Classes & Events” tab at the top of the page
• Click “Find Events”
• Under “My Location” make sure “All Locations” is turned on
• Below you will see a list of all the available make ups
  • You can scroll though this list OR you can filter the list by clicking on “ADD A FILTER”
• Once you see a day/ time/ location that works for your child click on the event
• Review the event information to make sure this is the correct level, day, time, and location that you want
• If all is correct click “Add to Cart”
• Select the child/children you would like to enroll in the event and click “Add”
• If all is complete hit “Check Out Now” and accept enrollment fees and continue
• A confirmation email will now be sent you to via email. If you have registered in the incorrect level the office will notify you via email with 48 hours